You can make an appointment by phone, email or through our contact form to return or exchange your item at the Atelier.
Or you send us an e-mail at email@example.com or a message through our contact form to request an order return by post. In order to ensure your return is well managed, please message us before sending back the package.
1. Contact us with your order or invoice number, please let us know which replacement item you would like to receive if you would like an exchange. For returns from France, we will send you a pre-paid Colissimo Return Label by email.
2. Make sure to carefully wrap the item in its original packaging to protect it against damages in transit. Please include the return request form or original invoice.
3. Print and stick the label on the package.
4.Hand over the package to the carrier.
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